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(888) 990-1600
(877) SWAT-COM

(925) 219-1097 West

(603) 418-8705 East
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COMMERCIAL POLICIES

 

Your patronage and business is appreciated by Tactical Command Industries, Inc. (TCI) as is your satisfaction with the business you conduct with us.  For these reasons, we hereby publish our commercial policies as information for our customers.

 

Locations:

 

Tactical Command Industries, Inc. operates offices in the U.S.A:
  • Corporate and GOV Sales Administration (603) 418-8705 x 81 – Gilmanton, New Hampshire
  • Manufacturing and Product Support (925) 219-1097 x 82  – Brentwood, California

Company Shipping Point:

 

TCI products are shipped from our Brentwood, California facility.

 

Ordering:

 

TCI accepts orders the following ways:
  • Through our e-commerce website, by telephone or fax (and email in some cases).
  • We accept government and commercial purchase orders as well as government contracts, including GSA contract orders.
  • Orders are payable in U.S. dollars.
  • Prices quoted are in U.S. dollars.
  • Minimum order $50.00 (excluding sales tax and shipping).
  • Orders shipping within California, except those purchased by Federal GPC or government funds, are subject to 8.50% California sales tax or the applicable sales tax rate in Contra Coast County, California.
  • Net 30-Day payment terms issued to governmental and commercial companies within the U.S. when appropriate.
GSA Contract Information: LINK TO GSA ADVANTAGE
Tactical Command Industries, Inc.
GS-07F-0372U, exp. 05/30/2018
Small Business
DUNS: 090603700
CCR Registered
Cage Code 1MZZ8
TIN 68-0468274
GSA Sales sales@tacticalcommand.com
Telephone Contact
1 (888) 990-1600 x 81Toll Free
1 (603) 418-8705 x 81
Fax 1 (866) 255-9413 Toll Free Fax
Remittance Address
Tactical Command Industries, Inc.
Post Office Box 70
Gilmanton, NH 03237
 
Payments:
  • We accept major credit cards (VISA™, MasterCard™, American Express™ and Discover™).
  • Electronic Fund Transfers (EFT) from government and resellers only.
  • Company checks, bank checks, and money orders.  Personal checks are only accepted from customers visiting our Antioch, California facility.
  • All non-credit card transactions require payment via COD (an option for U.S. orders only) or prepayment (funds must be submitted prior to the shipment of merchandise).
  • Other payment terms may be specified at the time of your order.
  • Finance Charges – Finance charges may be applied to overdue invoices at 1.5% per month (18% APR).  Finance charges are calculated based upon the due date stated on invoices.

Returns and Refunds:

 

A 20% restocking fee charged for product returns or if an order is cancelled, whether or not the order has been shipped.  Non-warranty related returns will only be accepted within 14-days of the ship date.  After 14-days, TCI reserves the right to refuse returns and will only provide an account credit or product exchange if a return is accepted for items that can be sold as "new". Products that cannot be resold as "new", because of use or wear, are ineligible for return or exchange.  If a product has been shipped and returned, the shipping cost is non-refundable except for instances involving warranty repairs.

 

A Return Materials Authorization Number (R.M.A.) is required when ANY item is returned, for any reason.  Products manufactured to customer specifications provided by a customer, orders indicating NCNR terms may not be returned for refund or exchange.  The assigned R.M.A. number should be visible on the outside of the package or the package could be rejected and returned at your expense.

Returns should be sent to:

TACTICAL COMMAND INDUSTRIES INCORPORATED
Service Department (add the RMA number we assigned here)

2150 Elkins Way

Brentwood, CA 94513

USA


Please obtain a return authorization number prior to sending goods.  Unauthorized returns may be returned to you, at your expense.

 

Limited Warranty:
 
TCI products are covered by either a limited 90-day warranty (listen-only earpiece products) or a limited 12-month.  Warranty coverage is limited to defects in manufacturing or materials.  Items physically damaged or when there is evidence of improper use are not covered under the product warranty.  TCI does provide reasonable and discounted repair services for non-warranty repairs and do, on occasion and with prior approval, repair product manufactured by other companies as a courtesy to our customers.  

Shipping: MORE INFORMATION

You can trust that your order will be quickly processed and safely delivered using a professional carrier. We can ship products anywhere in the world, but we strictly adhere to U.S. Department of State, U.S. Department of Commerce, ITAR and other export control regulations.

When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and the delivery destination.  Items are shipped FOB Origin unless otherwise stated.
Shipping Services Offered for Website Orders:
  • U.S. Shipments: UPS and Fedex
  • U.S. and International Shipments:  UPS International Services and UPSP Priority Mail
  • Military Mail / APO / FPO / DPO Shipments: U.S. Postal Priority Mail and Military Postal Service
  • Other shipping methods can be coordinated for off-line orders
Our shipping charges are determined by the weight and shipping method applicable to your order.  The shipping charge will be displayed for your approval prior to completing your online order.  Please note that certain products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Please note: Our website calculates shipping rates based upon actual data from the carriers.  These rates are based upon a 1 lbs. minimum pursuant to carrier processes regardless if the item ordered weighs less than 1 lbs.  We have no control over this, so please do not direct your frustration at us.  Likewise, it has been our experience than UPS and Fedex are more reliable carrier than USPS, so we utilize them for our domestic customers.  We have found that it is better to pay a little more for shipping via UPS or Fexex than to have to deal with USPS if a shipment was misrouted, stolen or lost.

All export or international shipments are declared properly with authorities so we do not reduce the true value of items ordered to mislead Customs authorities or facilitate avoidance of taxation or brokerage fees.  It would be illegal for us to do this so please do not ask.  
 
Orders are shipped Monday through Friday at approximately 4:00 PM (PST).  Saturday delivery may be available for certain destinations (Saturday delivery surcharges are applied by most carriers).  Please note that our shipping carriers DO NOT collect shipments from us on weekends or national holidays. Therefore, orders placed during the weekend or on national holidays will be shipped the next business day.

A delivery confirmation signature is required for all shipments going to multi-unit buildings and all residential shipments valuing $250.00 or more.  Both circumstances have been vulnerable to package theft as a result of packages being delivered and left unattended.

It is important to note that in-stock items normally ship within 24 hours.  Not all products may not be in-stock at the time of your order or are made to order.  In these cases, we will make every effort to ship your order as quickly as possible.

Mailing Lists and Subscriptions:

Customers submitting online orders, catalog requests, headset evaluation requests, quotation requests and feedback forms may be added to our mailing list and email list.  Submitting information via these methods represents your intention to be added (OP-IN) to our customer database and potentially receive occasional email messages from us in the future.  It is never our intention to send unwanted information to you, so we will gladly remove your information from our email subscription lists upon request and without question. 
 
Copyright © 1996-2013 TACTICAL COMMAND INDUSTRIES, INC.