Your patronage and business is appreciated by Tactical Command Industries, Inc. (TCI) as is your satisfaction with the business you conduct with us. For these reasons, we hereby publish our commercial policies as information for our customers.
Tactical Command Industries, Inc. operates offices in the U.S.A:
Corporate and GOV Sales Administration (603) 418-8705 – Gilmanton, New Hampshire
Manufacturing and Product Support (925) 219-1097 – Brentwood, California
Company Shipping Point:
TCI products are shipped from our Brentwood, California facility.
TCI accepts orders the following ways:
Through our e-commerce website, by telephone or fax (and email in some cases).
We accept government and commercial purchase orders as well as government contracts, including GSA contract orders.
Orders are payable in U.S. dollars.
Prices quoted are in U.S. dollars.
Minimum order $25.00 (excluding sales tax and shipping).
Orders shipping within California, except those purchased by Federal GPC or government funds, are subject to 9.50% California sales tax.
Net 30-Day payment terms issued to governmental and commercial companies within the U.S. when appropriate.
Tactical Command Industries, Inc.
GS-07F-0372U, exp. 05/30/2013
1 (888) 990-1600 Toll Free
1 (603) 418-8705
||1 (866) 255-9413
Tactical Command Industries, Inc.
Post Office Box 70
Gilmanton, NH 03237
- We accept major credit cards (VISA™, MasterCard™, American Express™ and Discover™).
- Electronic Fund Transfers (EFT) from government and resellers only.
- Company checks, bank checks, and money orders. Personal checks are only accepted from customers visiting our Antioch, California facility.
- All non-credit card transactions require payment via COD (an option for U.S. orders only) or prepayment (funds must be submitted prior to the shipment of merchandise).
- Other payment terms may be specified at the time of your order.
- Finance Charges – Finance charges may be applied to overdue invoices at 1.5% per month (18% APR). Finance charges are calculated based upon the due date stated on invoices.
Returns and Refunds:
A 20% restocking fee charged for product returns or if an order is cancelled, whether or not the order has been shipped. Non-warranty related returns will only be accepted within 14-days of the ship date. After 14-days, TCI reserves the right to refuse returns and will only provide an account credit or product exchange if a return is accepted for items that can be sold as "new". Products that cannot be resold as "new", because of use or wear, are ineligible for return or exchange. If a product has been shipped and returned, the shipping cost is non-refundable except for instances involving warranty repairs.
A Return Materials Authorization Number (R.M.A.) is required when ANY item is returned, for any reason. Products manufactured to customer specifications provided by a customer, orders indicating NCNR terms may not be returned for refund or exchange. The assigned R.M.A. number should be visible on the outside of the package or the package could be rejected and returned at your expense.
Returns should be sent to:
TACTICAL COMMAND INDUSTRIES INCORPORATED
Service Department (add the RMA number we assigned here)
2150 Elkins Way
Brentwood, CA 94513
Please obtain a return authorization number prior to sending goods. Unauthorized returns may be returned to you, at your expense.
TCI products are covered by either a limited 90-day warranty (listen-only earpiece products) or a limited 12-month. Warranty coverage is limited to defects in manufacturing or materials. Items physically damaged or when there is evidence of improper use are not covered under the product warranty. TCI does provide reasonable and discounted repair services for non-warranty repairs and do, on occasion and with prior approval, repair product manufactured by other companies as a courtesy to our customers.
Shipping: MORE INFORMATION
We typically ship via UPS ground, UPS 2-Day Service, UPS 3-Day Service, UPS Next-Day Service, UPS Next-Day Saver Service, UPS International Service. We use United States Postal Service Priority Mail for military mail (APO/FPO destinations) exclusively. FedEx and other means of shipping may be specified by the customer.
Orders are shipped Monday through Friday at approximately 4:00 PM (PST). Saturday delivery may be available for certain destinations (Saturday delivery surcharges are applied by most carriers). Please note that our shipping carriers DO NOT collect shipments from us on weekends or national holidays. Therefore, orders placed during the weekend or on national holidays will be shipped the next business day.
It is important to note that in-stock items normally ship within 24 hours. Not all products may not be in-stock at the time of your order or are made to order. In these cases, we will make every effort to ship your order as quickly as possible.
Mailing Lists and Subscriptions:
Customers submitting catalog requests, headset evaluation requests, quotation requests and feedback forms may be added to our mailing list and email list. Submitting information via these methods represents your intention to be added (OP-IN) to our customer database and potentially receive occasional email messages from us in the future. It is never our intention to send unwanted information to you, so we will gladly remove your information from our email subscription lists upon request and without question.
Copyright © 1996-2013 TACTICAL COMMAND INDUSTRIES, INC.